Refund policy

Returns & Refunds Policy

At K-Project Lab (Glowwave Solutions, Tax ID B75506253) we want your purchase to be a worry-free experience. If something isn't right, you have the right of withdrawal that European Union consumer law grants to consumers. Here's how it works.

1. Right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without having to justify your decision and without any penalty.

2. Return conditions

For us to accept the return, the watch must meet these conditions:

Be unworn and show no signs of use, in the same condition in which you received it.
Keep its original packaging and box, as well as any tags, accessories or documentation included.

3. Products excluded from withdrawal

In accordance with consumer regulations, withdrawal is not accepted for personalised products or products made to the customer's specifications. In our case, this includes pieces with custom engraving, as they are unique products made specifically for you.

4. How to request a return

Write to us at info@kprojectlab.com within the 14-day period, indicating your order number and that you wish to return the product.
We will confirm the return address and the steps to follow.
Pack the watch securely, in its original box, and ship it following the instructions.

You may use the model withdrawal form provided for in the regulations, although it is not mandatory.

5. Return shipping costs

The cost of return shipping is covered by us. We will provide you with a way to send the watch back to us at no cost to you.

6. Refund

Once we receive the watch and verify that it meets the above conditions, we will refund the amount paid (including the initial shipping cost, if any) within a maximum of 14 calendar days.

The refund will be made using the same payment method you used for the purchase, unless we expressly agree otherwise. You will not be charged any fees for the refund.

7. Defective or non-conforming products

If you receive a watch that is defective, damaged in transit or does not match what you ordered, you are entitled to repair, replacement, price reduction or refund, in accordance with the applicable legal guarantee. Write to us at info@kprojectlab.com with your order number and photos of the issue and we will resolve it as soon as possible. In these cases, return shipping costs are also covered by us.

Remember that each piece also comes with our own 2-year K-Project Lab warranty covering the modification work (see the Warranty page).