Refund policy

Returns and Refund Policy

At K-Project Lab (Glowwave Solutions, CIF B75506253) we want your purchase to be a worry-free experience. Below we explain how returns and the warranty work.

1. Right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

2. Return conditions

For us to accept a return, the watch must meet these conditions:

Be unused and show no signs of wear, in the same condition in which you received it.
Include its original packaging and box, as well as any tags, accessories or documentation included.

If the watch arrives with signs of use, knocks or damage, we may reduce the refund amount in proportion to the loss in value.

3. Products excluded from withdrawal

The right of withdrawal does not apply to personalized products or products made to the customer's specifications. In our case, this includes pieces with custom engraving, as they are unique items made specifically for you.

4. How to request a return

Email us at info@kprojectlab.com within the 14-day period, stating your order number and that you wish to return the product.
We'll confirm the return address and the next steps.
Pack the watch securely in its original box and send it following the instructions.

You may use the model withdrawal form provided for by law, although it is not mandatory.

5. Return shipping costs

The cost of return shipping is paid by the customer.

6. Refunds

Once we have received the watch and verified that it meets the conditions above, we will refund the corresponding amount within a maximum of 14 calendar days. We may withhold the refund until we have received and inspected the watch.

The refund will be made using the same payment method you used for the purchase, unless we expressly agree otherwise.

7. Warranty

Each piece is covered by the legal guarantee established by consumer law and by our own K-Project Lab 3-Year Limited Warranty on the modification work.

For any claim, email us at info@kprojectlab.com with your order number and photos of the watch. All claims are subject to inspection of the watch in our workshop before being accepted.

Not covered: damage caused by knocks, drops, excessive pressure or force, water ingress due to improper use, handling or opening by third parties, or normal wear of the strap, case or battery. If the inspection shows that the damage is due to any of these causes, the claim will not be covered and shipping costs will be paid by the customer. If you wish, we can offer you a repair quote.